Private Class Policies

Doulas of Orange County Class Registration and Cancellation Policies

Thank you for interest in our classes for pregnancy through early parenthood. We are thrilled to offer a wide array of classes for expecting and new families in the OC. Before signing up for a class taught by Doulas of Orange County, please review the following registration and cancellation policies. If you have any additional questions, please reach out to us at any time! 

On Call Labor Support Cancellation

Many of our in house educators are also Birth Doulas. This means they are regularly “on-call” to join their clients in active labor to provide in person birth support. If this occurs, we will attempt to have a substitute educator on the team fill in. If a sub is not available, you will be notified as soon as possible by the educator of this conflict and given the opportunity to choose another class date. The educator will reach out as soon as possible to reschedule for a date that is within 7 days of the original class. If a reschedule is not available at a time that works for you, a full refund can be issued.

Medical Issues and Emergencies

If you need to cancel your class due to a medical reasons, we will work with you to reschedule if possible or we will provide you a refund if you are physically not able to reschedule, minus a 25% processing fee, upon the receipt of a physician note/documentation. This is including if you go into labor before a class that you registered for.  Please email at your earliest convenience to update us on your medical / emergent situation so we can quickly meet your needs and inform your instructor. Please follow up with a scanned physician documentation when requesting to reschedule your class. 

Non-Medical Absence or Cancellation

No Show: If you miss a class for a non-medical reason you will not be reimbursed or given a rescheduling opportunity. 

Cancellation Request:  You may cancel your registration of a class up to 7 days before the scheduled date and up to 14 days before a Confident Birth class, minus a 25% processing fee. Once approved, a refund takes an average of 2-5 business days to reach your account. After one cancellation request, all future classes non-refundable.

Reschedule / Transfer Request: You may request to reschedule your registration of a class to a future date or another class of equal value up to 7 days before the scheduled date and up to 14 days before a Confident Birth Childbirth Education (subject to class availability). 

*** If you need to cancel or transfer a class please contact us via email at***

By registering for a class, you are agreeing to the above registration policies. Doulas of Orange County strives to bring quality education and resources to provide the best experience for our clients and community. Our team of educators prepare for each and every class to deliver a high quality curriculum for each attendee. Thank you for acknowledging and understanding our class policies. We look forward to connecting with you soon! 

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