CANCELLATION, RETURN AND PRIVACY POLICIES

Group Class Policies

Doulas of Orange County Class Registration and Cancellation Policies

Thank you for interest in our group classes for pregnancy through early parenthood. We are thrilled to offer a wide array of classes for expecting and new families in the OC. Before signing up for a class taught by Doulas of Orange County, please review the following registration and cancellation policies. If you have any additional questions, please reach out to hi@doulasofoc.com at any time! 

Low Enrollment Cancellations

Please note that a minimum of three (3) class sign ups is required 6 days before the scheduled class date, for the class to take place. For low enrollment cancellations, you will be notified 5 days prior to the class start date. If your class is cancelled, you may apply your payment toward any Doulas of Orange County in house class for a future date with our assistance.  

On Call Labor Support Cancellation

Almost all of our in house educators are also Birth Doulas or photographers. This means they are regularly “on-call” to join their clients in active labor to provide in person birth support. If this occurs, we will attempt to have a substitute educator on the team fill in. If a sub is not available, you will be notified as soon as possible by the educator or owner of the class cancellation. The educator will reach out after the birth support to the group via email to reschedule for a date that is within 7 days of the original class. If not able, a full refund can be issued or funds transferred to a future class date.

Medical Issues and Emergencies

If you need to cancel your class due to a medical reasons, we will work with you to reschedule if possible or we will provide you a refund if you are physically not able to reschedule, minus a 25% processing fee, upon the receipt of a physician note/documentation. This is including if you go into labor before a class that you registered for.  Please email hi@doulasofoc.com at your earliest convenience to update us on your medical / emergent situation so we can quickly meet your needs and inform our instructors. Please follow up with a  scanned physician documentation when requesting to reschedule your class. 

Non-Medical Absence or Cancellation

No Show: If you miss a class for a non-medical reason you will not be reimbursed or given a rescheduling opportunity. 

Cancellation Request:  You may cancel your registration of a class up to 7 days before the scheduled date and up to 14 days before a Confident Birth Childbirth Education series start date, minus a 25% processing fee. Once approved, a refund takes an average of 2-5 business days to reach your account. After one cancellation request, all classes and events are non-refundable and cannot be used towards a future class. 

Reschedule / Transfer Request: You may request to reschedule your registration of a class to a future date or another class of equal value up to 7 days before the scheduled date and up to 14 days before a Confident Birth Childbirth Education (subject to class availability). 

 

*** If you need to cancel or transfer a class please email h@doulasofoc.com or call 949-791-7164 ****

By registering for a class, you are agreeing to the above registration policies. Doulas of Orange County strives to bring quality education and resources to provide the best experience for our clients and community. Our team of educators prepare for each and every class to deliver a high quality curriculum for each attendee. Thank you for acknowledging and understanding our class policies. We look forward to connecting with you soon! 

Please note that we host many classes that are taught by private instructors and they will each have their own cancellation policies on their website. 

 

 

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Email Newsletter / Anti-Spam Act

Our newsletter is sent out to those who have signed up and requested in person or online to be on our mailing list to stay up to date with classes, events and agency happenings. If for any reason you are on this list and would like to be removed, please contact us directly at hi@doulasofoc.com and we'll remove your email address promptly. You can also reach us by phone at 949-791-7164